The transition from working alongside employees to supervising them can be challenging. This session explores the shift from individual contributor to supervisor and the mindset and skills needed to lead a team effectively. Participants will learn about the role of a supervisor, key leadership behaviors, and how to build trust and credibility with employees.

This session will introduce the performance triad—clear expectations, training, and feedback—to support employee success. We will discuss practical communication strategies, how to give constructive feedback, and how supervisors can help employees improve their performance over time.

Supervisors are responsible for maintaining a professional and respectful workplace. This session covers some of the legal and ethical responsibilities of supervisors and the responsibilities managers have in addressing workplace concerns. 

Participants will also explore common sources of workplace conflict, learn to recognize potential biases that can influence management decisions, and discuss practical approaches for addressing difficult situations and resolving conflicts at work.